Chapel Street Surgery

01273 517000

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

COVID-19 information

We will not be running routine wart clinics, travel clinics, coil and implanon clinics or annual review clinics during this period. We will be running daily warfarin, urgent blood tests, ... [continue] COVID-19 information

How to register

If you wish to register at Chapel Street Surgery please come to the practice and collect a registration pack from reception. You will be asked to fill it out as ... [continue] How to register

Privacy

GDPR stands for General Data Protection Regulations and the Data Protection Act 2018 forms our current Data Protection Legislation.   To read more on GDPR please click the following link ... [continue] Privacy

Practice boundary

Please use the map below to see if you live within our practice boundary. 

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Named GP

All patients at Chapel Street Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Website cookies

This website uses cookies A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you access certain ... [continue] Website cookies