- How to register
- Reception – Why ask what’s wrong with me
- Our Appointment System
- Repeat prescriptions
- Test Results
- Change of address
- Medical education
- Disabled access
- Complaints policy
- Summary Care Record
- Access to medical records
- Patient confidentiality
- Patient rights and responsibilities
- Violent or abusive behaviour
- Baby Changing
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area.
You can register by bringing along your NHS medical card and some personal identification, such as a passport or photo driving license. We will make a note on your records if you prefer to see a particular doctor or nurse.
We recommend that new patients undertake a health check with a practice nurse.
Reception – Why ask what’s wrong with me
Please click here to view information as to why receptionists ask what is wrong with you.
We run all our surgeries by an appointment only system. GP appointments are available up to 4 weeks in advance. Nurse and clinic appointments can be made as required.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Our Appointment System
For some time now we have been offering easier access to speak to a Doctor if you are worried or concerned.
You can pre book some appointments up to 4 weeks in advance for routine appointments but if on the day you become unwell and you want advice from the doctor you can telephone the surgery and the receptionist will take your contact details and a brief outline of your symptoms. The On Call GP will then call you back later that morning/afternoon to discuss your condition over the telephone and if necessary arrange for you to be seen at the surgery,
For all routine appointments please book in advance especially if you wish to see a particular doctor.
This reduces the number of available pre-bookable appointments, but means that we can deal with more patients as a result.
Please leave your request for a repeat prescription at reception or post it to the surgery. Tick the items you need on the right-hand section of your previous prescription form. Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
Tests requested by Chapel Street Surgery
When you have tests requested by one of the healthcare professionals at this surgery, we will be informed of those results.
Due to the increased workload of the practice, it is not always possible to contact everybody who has had a test.
Therefore, we aim to contact patients if the result is abnormal or if it requires review and/or treatment.
If the result is normal, or if the patient is already on the correct treatment (such as an antibiotic for a urinary tract infection) we would not routinely inform you of this.
If you have not heard from the practice and your problem persists, then you need to make an appointment for review with the doctor or nurse practitioner who is looking after your care.
Please note: that we are working on a way of patients being able to access their results on-line via our website.
Tests requested by hospital practitioners
If your tests have been requested and arranged by the hospital, the results will be sent to the team at the hospital that is looking after your care.
If you want to enquire about the results of these tests, then you need to contact the hospital department that has organised them
PLEASE DO NOT ASK US FOR THE RESULTS OF HOSPITAL TESTS
WE ARE UNABLE TO PROVIDE THEM
Change of address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
We are a training practice and you may be offered an appointment with a Registrar. These doctors are fully qualified and will have had experience in several hospital specialities. They are completing their post registration training.
Dr Rosalind Daintree has again been reaccredited as a GP trainer and Dr Carolyn Turner mentors medical students from local hospitals. We teach/mentor medical students and sometimes you may be asked to see the doctor or nurse with a student present. We also host paramedic practitioners for short periods of time to enhance their education development. You will always be asked beforehand if this is acceptable and you may ask for the student/paramedic practitioner to withdraw if you prefer to have your consultation in private.
The surgery provides access for the disabled from Chapel Street. There is a ground floor toilet
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Chapel Street Surgery
Postcode BN9 9PW
Telephone: 01273 517000
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is available to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. Later on as the system develops, other staff who work in the NHS will be able to access it and further key information may be included with your consent.
Your medications, and any known allergies/adverse reactions will be extracted from practices such as ours and held on central NHS databases.
As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so. If you are travelling in the UK health care staff that are authorised to see the information from the central NHS database can view your record but if you are going abroad it may help to have a copy of your Summary Care Record so that is it clear what medication and dosage you are taking in case of an emergency. On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. The Health and Social Care Information Centre (HSCIC) was set up in April 2013 as the government agency responsible for the Summary Care Record and have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.
If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery where your choice will be added to your patient record.
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Following refurbishment, facilities have been made available in the disabled toilet.